Website Terms and Conditions of Use - DZ Ninja

Last updated: 16 March 2026

1. About the Website

Welcome to DZ Ninja (the Platform). The Platform is a cloud-based dropzone management platform for the skydiving industry, including customer account management, online payments, booking and redemption of skydiving slots, jump manifest and scheduling tools, Jump Run Visualiser, and Weight & Balance calculator (the Services).

The Platform is operated by Stratus Innovations trading as DZ Ninja (ABN 67 289 606 360) (Provider). Access to and use of the Platform and Services is subject to these Terms and Conditions (Terms).

By using, browsing, or registering on the Platform, you signify that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately cease use of the Platform and Services.

The Provider reserves the right to update these Terms at any time at its sole discretion. The Provider will use reasonable endeavours to notify you of material updates. Changes take effect from the date of publication. You should keep a copy of these Terms for your records.

2. Definitions

In these Terms:

Customer means any dropzone operator, business, or organisation that has entered into a separate agreement with the Provider for access to and use of the Platform to operate its skydiving or aviation business, and through which the Platform is made available to End Users.

End User means any individual who accesses or uses the Platform to access the services offered by a Customer, including for the purposes of manifesting, account management, account top-up, bookings, purchases, and redemption of skydiving or aviation activities.

Provider means Stratus Innovations trading as DZ Ninja (ABN 67 289 606 360).

3. Acceptance of Terms

You accept these Terms by remaining on the Platform or by clicking to accept or agree where that option is made available in the user interface.

4. Registration and Account

4.1 To access the Services, you must register for an account (Account) through the Platform.

4.2 As part of registration, you may be required to provide personal information including:

Full name, email address, and telephone number
Mailing address and date of birth
Weight and gender
APF membership number
Emergency contact details
Password

4.3 You warrant that all information you provide during registration and throughout your use of the Services is and will remain accurate, correct, and up to date. You acknowledge that some information provided during registration or use of the Services forms part of operational records maintained by the relevant Customer and may be retained after your Account is deactivated in accordance with clause 16.6.

4.4 Upon completing registration, you become a registered member (Member) and agree to be bound by these Terms.

4.5 You must not register or use the Services if:

(a) you are not of legal age to form a binding contract with the Provider; or

(b) you are a person barred from receiving the Services under the laws of Australia or any other applicable jurisdiction.

5. Member Obligations

As a Member, you agree to:

(a) use the Services only for purposes permitted by these Terms and applicable law;

(b) keep your password and login credentials confidential; unauthorised use of your credentials may result in suspension or cancellation of your Account;

(d) not permit any other person to use your Account or registration, except as expressly permitted under clause 5A (Delegated Manifesting Permissions);

(e) not use the Services for any commercial purpose not expressly approved by the Provider;

(f) not collect member data, send unsolicited communications, or engage in unauthorised framing or linking to the Platform;

(g) not engage in any illegal or unauthorised use of the Platform, including automated scraping or use of bots; and

(h) acknowledge that commercial advertisements, affiliate links, or unauthorised solicitations may be removed without notice and may result in termination of access.

5A. Delegated Manifesting Permissions

5A.1 Permission Grant Feature

The Platform includes a feature that allows a Member to grant another Member (Permittee) permission to manifest the granting Member onto a skydiving load on their behalf (Permission Grant). A Permission Grant may be granted as temporary (limited in duration or scope) or ongoing, depending on the options made available through the Platform at the relevant time.

5A.2 Voluntary Grant

A Permission Grant may only be made by the Member whose Account is the subject of the grant. By making a Permission Grant, you represent and warrant that:

(a) you are the authorised holder of the Account to which the permission relates;

(b) the Permission Grant is made voluntarily and with your full consent; and

(c) you have provided or will provide the Permittee with any instructions, conditions, or limitations you intend to apply to the exercise of the permission.

5A.3 Scope of Permission Grant

A Permission Grant is limited to authorising the Permittee to manifest the granting Member onto a skydiving load using the Platform. A Permission Grant does not authorise the Permittee to:

(a) make changes to the granting Member’s Account, profile, or personal information;

(b) process, initiate, or approve payments, top-ups, or credits;

(d) make any representation about the granting Member’s fitness, qualifications, eligibility, licences, or APF membership status.

5A.4 Granting Member’s Continuing Responsibility

You remain responsible for your Account and any activity carried out under a Permission Grant that you have made, including:

(a) ensuring that the information in your Account (including your weight, qualifications, and APF membership details) is accurate and current at all times, as a Permittee may rely on that information when manifesting you onto a load;

(b) any manifesting actions carried out by a Permittee exercising a Permission Grant that you have made; and

(c) any consequences arising from a Permission Grant that you have made, whether the grant was made intentionally, in error, or left active beyond its intended scope.

For the avoidance of doubt, clause 12 (Indemnity) applies to any loss, damage, liability, cost, or expense arising from a Permission Grant made by you, including any false declaration of eligibility, fitness, or authority made or implied in connection with the granting Member’s participation in any skydiving activity.

5A.5 Permittee Obligations

If you exercise a Permission Grant made to you by another Member, you must:

(a) use the permission only for its stated or intended purpose - that is, to manifest the granting Member onto a load on their behalf;

(b) not exceed the scope of the Permission Grant or use it for any unauthorised purpose;

(c) not manifest the granting Member if you have any reason to believe the granting Member is not willing, fit, available, or eligible to participate in the relevant load at the relevant time; and

(d) cease exercising the permission immediately if the granting Member withdraws or revokes it.

5A.6 Revocation

A granting Member may revoke a Permission Grant at any time through the Platform. Revocation takes effect from the time it is processed on the Platform. Revocation does not apply retrospectively and does not affect any manifesting actions completed prior to the effective time of revocation.

5A.7 No Provider Liability for Exercise of Permissions

The Provider provides the Permission Grant feature as a platform tool only. To the maximum extent permitted by law, the Provider:

(a) does not verify whether a Permission Grant was made with the granting Member’s genuine consent in the circumstances of any particular load or activity;

(b) does not monitor, oversee, or control how a Permittee exercises a Permission Grant;

(c) is not responsible for any dispute between a granting Member and a Permittee arising from the making or exercise of a Permission Grant; and

(d) is not liable for any loss, harm, or injury arising from manifesting carried out under a Permission Grant, except to the extent caused by the Provider’s own negligence, fraud, or wilful misconduct.

5A.8 Customer Operational Authority

Nothing in this clause 5A limits or affects the authority of the relevant Customer to accept, reject, remove, or override any manifesting entry made through the Platform - whether made by the Member directly or by a Permittee exercising a Permission Grant. The Customer retains full operational and safety discretion over all load manifests and participant scheduling, and a Permission Grant does not oblige any Customer to permit the granting Member to participate in any load or activity.

6. Jump Run Visualisation - Disclaimers and End User Responsibilities

6.1 Informational Tool Only

The Jump Run Visualiser is provided as an informational and planning aid only. It must not be relied upon as:

(a) a substitute for the operational judgment of any pilot-in-command, dropzone operator, instructor, or other qualified person;

(b) a substitute for procedures, calculations, approvals, or requirements imposed by the Civil Aviation Safety Authority (CASA), the Australian Parachute Federation (APF), or any other aviation or regulatory authority;

(d) a representation that any depicted jump run, exit point, flight path, or landing area is safe, suitable, lawful, or approved.

6.2 Customer-Controlled Data

(a) The Jump Run Visualiser is generated solely from data entered or made available by the relevant Customer, its personnel, or other authorised platform users.

(b) The Provider does not verify, and has no obligation to verify, whether any data used to generate a Jump Run Visualisation is accurate, complete, current, or suitable for any operational purpose.

(c) The End User acknowledges that any Jump Run Visualisation may be inaccurate, incomplete, or affected by factors not reflected in the Platform, including weather, wind, aircraft performance, air traffic, temporary restrictions, terrain, and regulatory requirements.

6.3 No Operational Reliance

The End User must not rely on the Jump Run Visualiser as the sole or primary basis for any decision relating to:

(a) participation in a skydive or aviation activity;

(b) exit point, jump run, or flight path planning;

(d) whether any activity is safe, suitable, or compliant with applicable laws.

6.4 No Warranty

To the maximum extent permitted by law, the Provider makes no representation or warranty that the Jump Run Visualiser, or any output, image, overlay, map, or related information generated through it:

(a) is accurate, complete, reliable, current, or error-free;

(b) is suitable for any aviation, operational, training, or safety purpose;

(d) will be continuously available or free from interruption, delay, defect, or malfunction.

6.5 Australian Consumer Law

Nothing in this clause 6 excludes, restricts, or modifies any rights or remedies the End User may have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted, or modified.

7. Payments

7.1 The Platform facilitates account management, bookings, payment processing, credits, redemptions, and related transactions between Members and Customers.

7.2 Unless expressly stated otherwise, the Provider is not the seller or supplier of any skydiving activity, booking, product, or service made available by a Customer through the Platform.

7.3 Any payment made by a Member through the Platform for a booking, activity, product, or service offered by a Customer is made to, or for the benefit of, the relevant Customer using payment functionality enabled by that Customer, including through any Stripe or Stripe Connect account operated or nominated by that Customer.

7.4 The Provider provides software and platform functionality only and, unless expressly stated otherwise, does not act as the merchant of record, payment recipient, or contracting supplier for any booking, activity, product, or service supplied by a Customer.

7.5 In using any payment functionality on the Platform, you may be required to agree to the terms and conditions of third-party payment providers, including Stripe. You are responsible for reviewing those third-party terms where applicable.

7.6 To the maximum extent permitted by law, the Provider is not responsible for payment processing delays, banking errors, payment provider outages, chargeback processes, or other issues caused by third-party payment providers or by the Customer’s payment account configuration.

8. Refunds and Booking Issues

8.1 Any refund, cancellation, rescheduling request, booking dispute, service complaint, or claim relating to a booking, activity, product, or service supplied by a Customer must be directed to the relevant Customer.

8.2 Any refund, cancellation, or booking policy applying to services made available through the Platform is determined by the relevant Customer, not by the Provider.

8.3 The Provider may provide Customers with software functionality that enables refunds, credits, reversals, or booking adjustments, but the availability of that functionality does not make the Provider responsible for deciding, approving, or funding any refund or credit owed by a Customer to a Member.

8.4 To the maximum extent permitted by law, the Provider is not responsible for the acts, omissions, policies, refunds, cancellations, service delivery, consumer guarantees, or other obligations of any Customer in relation to any booking, activity, product, or service supplied by that Customer.

8.5 Nothing in this clause 8 excludes, restricts, or modifies any rights or remedies a Member may have under applicable law against the relevant Customer or any rights that cannot lawfully be excluded or limited.

9. Customer Responsibility for Operational Activities

9.1 The Provider is not responsible for the conduct of any skydiving operator, pilot, instructor, dropzone, or other third party offering goods, services, or experiences through the Platform.

9.2 To the maximum extent permitted by law, any booking, participation, operational decision, safety procedure, aircraft loading decision, jump run planning decision, or service provided by a Customer is solely the responsibility of that Customer. The End User has no claim against the Provider in relation to those matters except to the extent caused by the Provider’s own negligence, fraud, or wilful misconduct.

9.3 The relevant Customer or service provider is solely responsible for:

(a) all aircraft operations, jump operations, participant handling, and safety procedures;

(b) all representations made to the End User in relation to any booking, experience, product, or service;

(d) handling all operational complaints, refunds, rescheduling requests, and service issues.

10. Copyright and Intellectual Property

10.1 The Platform and Services, and all related products and content of the Provider, are subject to copyright and protected under the laws of Australia and applicable international treaties.

10.2 All rights (including copyright) in the Platform and its compilation - including text, graphics, logos, icons, video, audio, code, scripts, design elements, and interactive features - are owned or controlled by the Provider or its contributors, and are reserved accordingly.

10.3 The Provider grants you a worldwide, non-exclusive, royalty-free, revocable licence, for so long as you are a Member, to:

(a) use the Platform in accordance with these Terms;

(b) cache the Platform and its materials on your device for the purpose of use; and

10.4 No other rights are granted. The Provider retains all rights, title, and interest in and to the Platform and Services. Nothing in your use of the Platform transfers any intellectual property right, business name, trade mark, patent, registered design, or domain name to you.

10.5 Without the prior written permission of the Provider, you must not broadcast, republish, transmit, distribute, adapt, or otherwise use any content from the Platform for any purpose not permitted by these Terms, except to the extent materials are freely available for re-use or are in the public domain.

11. Privacy

The Provider takes your privacy seriously. Any information provided through your use of the Platform and Services is subject to the Provider’s Privacy Policy, which is available on the Platform.

You acknowledge that certain personal information collected through the Platform may be retained after deactivation of your Account where retention is required for data integrity, operational recordkeeping, auditing, or legal compliance purposes, or where retention is otherwise required or authorised by law. The Provider’s Privacy Policy sets out how your information is managed, stored, and retained. Nothing in these Terms limits any rights you may have under the Privacy Act 1988 (Cth) or the Australian Privacy Principles.

12. Indemnity

12.1 You indemnify and must keep indemnified the Provider, its officers, employees, contractors, and agents against any loss, damage, liability, cost, or expense (including reasonable legal costs) suffered or incurred arising from or in connection with:

(a) your breach of these Terms;

(b) your misuse of the Platform or Services;

(d) any information, content, declaration, waiver response, booking detail, or other material submitted or provided by you that is false, misleading, inaccurate, incomplete, unlawful, or infringes the rights of any third party, including any false declaration regarding your identity, age, medical condition, qualifications, licences, eligibility, or authority to act on behalf of another person;

(e) any unauthorised use of your Account caused by your failure to keep your login credentials secure; and

(f) any chargeback, payment reversal, or payment dispute initiated by you in circumstances involving fraud, misuse, or breach of these Terms.

12.2 Clause 12.1 applies only to the extent that the relevant loss, damage, liability, cost, or expense is caused by your acts or omissions.

12.3 You are not liable under clause 12.1 to the extent that the relevant loss was caused or contributed to by:

(a) the negligence, fraud, or wilful misconduct of the Provider;

(b) a failure of the Platform not caused by you; or

12.4 Nothing in this clause 12 makes you liable for any indirect or consequential loss suffered by the Provider except to the extent that such loss forms part of a third-party claim for which this indemnity properly applies.

13. General Disclaimer

13.1 Nothing in these Terms limits or excludes any guarantees, warranties, representations, conditions, rights, or remedies implied or imposed by law, including under the Australian Consumer Law, that cannot lawfully be limited or excluded.

13.2 Subject to clause 13.1, and to the maximum extent permitted by law:

(a) the Platform and Services are provided on an “as is” and “as available” basis;

(b) all terms, guarantees, warranties, representations, and conditions not expressly stated in these Terms are excluded; and

(c) the Provider does not warrant that the Platform or Services will be uninterrupted, error-free, secure, accurate, complete, current, or suitable for your particular purpose.

13.3 You acknowledge that:

(a) the Platform and Services are general platform tools only;

(b) any information, outputs, visualisations, or functionality made available through the Platform may depend on information provided by users or third parties;

(d) you are responsible for assessing whether the Platform and Services are suitable for your intended use.

13.4 To the maximum extent permitted by law, the Provider is not liable for any loss arising from:

(a) errors, omissions, interruptions, delays, defects, viruses, or harmful components;

(b) unauthorised access to or alteration of data;

(c) the accuracy, completeness, suitability, or currency of information, content, or outputs available through the Platform;

(d) the acts or omissions of third-party service providers, including payment processors and integration partners; or

(e) your use of, or reliance on, the Platform contrary to these Terms or any guidance provided by the Provider.

14. Limitation of Liability

14.1 Nothing in these Terms excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded or limited.

14.2 To the maximum extent permitted by law, the Provider’s total aggregate liability to a Member arising out of or in connection with the Platform, the Services, or these Terms - whether in contract, tort (including negligence), statute, equity, or otherwise - is limited to the re-supply of the relevant Services or the cost of having those Services supplied again, at the Provider’s election.

14.3 To the maximum extent permitted by law, the Provider is not liable for any indirect, consequential, incidental, special, exemplary, or punitive loss, or for any loss of profit, revenue, business opportunity, goodwill, anticipated savings, or data.

14.4 Clause 14.3 does not apply to the extent that:

(a) the loss arises from fraud, wilful misconduct, or unlawful conduct by the Provider; or

(b) liability cannot lawfully be excluded or limited.

14.5 Where the Australian Consumer Law permits liability for a breach of a consumer guarantee to be limited, the Provider’s liability is limited, at its election, to:

(a) in the case of services, supplying the services again or paying the cost of having the services supplied again.

15. Deactivation and Termination

15.1 These Terms continue to apply until your access to the Platform is deactivated or terminated in accordance with this clause 15.

15.2 Member-initiated deactivation

If you wish to cease using the Platform, you may do so by contacting the relevant Customer (the dropzone operator through whose platform you have registered) and requesting that your Account be deactivated. Account deactivation is administered by the Customer, not directly by the Provider.

Where deactivation is not available through the Customer, you may notify the Provider in writing using the contact details or contact function made available on the Platform.

15.3 Provider-initiated suspension or termination

The Provider may suspend or terminate your access to the Platform or Services immediately if:

(a) you materially breach these Terms and, where the breach is capable of remedy, fail to remedy it within a reasonable period after notice;

(b) the Provider is required to do so by law;

(c) suspension or termination is reasonably necessary to protect the security, integrity, or lawful operation of the Platform; or

(d) you engage in unlawful, fraudulent, abusive, or unauthorised conduct in connection with the Platform.

15.4 The Provider may discontinue the Platform or any Service for legitimate business, operational, or legal reasons by giving reasonable notice where practicable.

15.5 Effect of deactivation

Deactivation of your Account means that your ability to actively access or use the Platform will be disabled. Deactivation does not constitute deletion of your personal information or operational records.

15.6 Data retention following deactivation

You acknowledge and agree that:

(a) the Platform is a multi-party operational system in which your activity (including manifesting records, jump logs, booking history, payment records, weight and balance declarations, and other transactional data) is linked to records held by, or on behalf of, the relevant Customer;

(b) complete deletion of your Account data is not technically possible without compromising the data integrity, operational records, and auditing obligations of the Customer and the Provider;

(c) following deactivation of your Account, your historical data will be retained by the Provider and the relevant Customer for as long as is reasonably necessary for data integrity, operational recordkeeping, dispute resolution, auditing, and legal compliance purposes, or as required or authorised by applicable law; and

(d) the Provider will manage retained data in accordance with its Privacy Policy and the Privacy Act 1988 (Cth).

15.7 Survival

Termination or deactivation does not affect any accrued rights or liabilities of either party. The following provisions survive deactivation or termination of these Terms: clause 5A.4 (Granting Member’s Continuing Responsibility), clause 5A.5 (Permittee Obligations), clause 6 (Jump Run Visualisation disclaimers), clause 10 (Copyright and Intellectual Property), clause 12 (Indemnity), clause 13 (General Disclaimer), clause 14 (Limitation of Liability), clause 11 (Privacy), clause 15.6 (Data retention), clause 17 (Dispute Resolution), clause 18 (Venue and Jurisdiction), and clause 19 (Governing Law).

16. Dispute Resolution

16.1 If a dispute arises out of or in connection with these Terms (Dispute), neither party may commence Tribunal or Court proceedings unless the steps in this clause 16 have been followed, except where urgent interlocutory relief is sought.

16.2 The party claiming a Dispute must give written notice to the other party specifying the nature of the Dispute, the desired outcome, and the action required to resolve it (Notice).

16.3 Within 28 days of the Notice, the parties must endeavour in good faith to resolve the Dispute by negotiation or such other means as they may agree.

16.4 If the Dispute is not resolved within 28 days of the Notice, the parties must either agree on a mediator or request that an appropriate mediator be appointed by the President of the Queensland Law Society.

16.5 The parties are equally liable for the mediator’s fees and reasonable venue costs. Each party bears its own legal costs in connection with the mediation.

16.6 The mediation will be held in Queensland, Australia.

16.7 All communications arising out of this dispute resolution process are confidential and, to the extent possible, are to be treated as “without prejudice” negotiations.

16.8 If the Dispute is not resolved within 2 months of the commencement of mediation, either party may ask the mediator to terminate the mediation, and the mediator must do so.

17. Venue and Jurisdiction

The Platform is intended to be accessed by residents of Australia. In the event of any dispute, you agree that the exclusive venue for resolving any dispute shall be the courts of Queensland, Australia.

18. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any dispute arising out of or in connection with these Terms shall be governed, interpreted, and construed in accordance with the laws of Queensland, without reference to conflict of law principles. These Terms are binding on the parties and their successors and assigns.

19. Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the remainder of these Terms shall continue in full force and effect.